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Terms / Customer Service

Returns and Exchanges

Damaged Goods:

If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at marketingservices-hk@chantecaille.com.

Please include your order number for expedited service.

Returns/Exchange Restrictions:

If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 7 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of invoice.

Only items purchased on Chantecaille.com.hk may be accepted for exchange. We will not accept any merchandise purchased from a store. 

Only the price of the item(s) purchased will be refunded. Shipping and handling costs will not be refunded.

For exchange, send the unused or damaged merchandise to:

Chantecaille Beaute Hong Kong Limited
25/F, 128 Wellington Street,
Central, Hong Kong
[Stating online purchase return / exchange]

Once we receive your returned items(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

Returning a Gift:

If you are returning a gift, please call Chantecaille Customer Service at 2851 8533 or via email marketingservices-hk@chantecaille.com.

Pricing and Payment Policy

We accept the following forms of payment:

  • VISA
  • MasterCard

VIP Shopping Privilege

As a Chantecaille Beauté VIP Club Titanium member or above, you can enjoy the same shopping privileges as usual. To place your order, please call 2851 8533 and our customer representative will take care of your order personally.

Shipping and Handling Information

Order AmountShipping Fee
Under HK$1,500 HK$50
HK$1,500 or above FREE

Shipping Destination

We currently ship to Hong Kong only. We are unable to ship to international destinations, outlying islands, restricted areas, hotels and G.P.O. addresses.

Shipping Address

Currently we only ship to single address per order.

Maximum Purchase

You may purchase up to five units of each item.

Accuracy of Information

We attempt to be as accurate as possible when describing our products but we do not warrant that descriptions, colors, or any other content are accurate, complete, reliable, current, or error-free. Color swatches are for representation only. For exact colors, please visit the Chantecaille La Boutique or any counter nearest you.

Links

Chantecaille is not responsible for third party websites that link to or from the sites. Chantecaille disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such site. Chantecaille and its affiliates shall not be held liable or responsible for the content of any sites that link to or from the sites.

Technical Problems

If you experience any technical problems during your shopping experience, please contact marketingservices-hk@chantecaille.com or call us at 2851 8533 during business hours Monday to Friday 10:00 A.M to 6:00 P.M.

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